Go to content

Shipping Overview

We offer shipping of online purchases to U.S. addresses only at this time. For orders shipping to a location outside of the U.S., please email international@coola.com.

Shipping Options

We offer free ground shipping on all domestic orders. Expedited options are available for additional flat-rate fees.

Orders placed with "Next Day Air" must be placed before 1pm PST to arrive that following business day. Orders placed with "2-day" must be placed before 1pm PST to arrive in two days.

Orders ship Monday-Friday. Orders placed over the weekend, or observed holidays, will ship the next available business day.

Shipping Costs

COOLA offers FREE standard US Ground Shipping on all orders! No promotion/coupon code is required to receive free shipping on purchases.

When you place an order with COOLA, you will receive an order confirmation via email. If you have questions about your order please submit a case via “your account online, or email hello@coola.com. Please include your order number in the subject of your case or email.

Out-of-Stock Items & Backorders

Out-of-stock items should not be able to be ordered, however, should an item on your order be out of stock at time of fulfillment, we will notify you via email the expected in-stock date. Your remaining order will ship on time and the out-of-stock item will ship when available at no extra charge to you.

Returns – COOLA

If you are not completely satisfied with your COOLA product, email us at hello@coola.com or start an easy return at returns.coola.com.

For more information, please contact our customer service department by email at hello@coola.com or by phone at 1.888.682.6652.