COVID-19 Update: We Will Get Through This Together – COOLA

You may experience shipping delays. For more information on how we’re navigating the COVID-19 crisis click here

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You may experience shipping delays as we’ve implemented enhanced health and safety precautions. We are currently shipping twice per week and providing free expedited shipping to ensure you product reaches you as quickly as possible. Learn More

COVID-19: WE WILL GET THROUGH THIS TOGETHER

Dear COOLA Family,

At COOLA, our first priority is our team and our community’s health and safety. Here are some of the steps we are taking to support our team while continuing to provide you superior service:

For Our Team
  • Employees with the ability to work remotely are doing so.
  • Hourly employees unable to work remotely are continuing to receive their full 40 hours per week pay to limit the financial impact on them.
  • Enhanced safety precautions have been implemented for our distribution team to increase distancing including modified working hours.
Shipping
  • Currently, we are fulfilling orders twice per week with free expedited ground shipping to ensure your product makes it to you as quickly as possible.
Customer Service
  • Our customer service and social media teams will remain available to you during our normal business hours.
Thank you for your continued support and understanding during this challenging time. We will get through this together. Sunnier days are ahead.

COOLA Founder,
Chris Birchby